Meet the team
Duncan has been around Land Rovers for the last 35 years, having learnt to drive one on his Fathers farm, then driving them all around the Globe whilst serving in the British Army in the early 80's. After being involved in the Camel Trophy, it was natural that he would migrate into the Land Rover business having been injured and pensioned out of the Metropolitan Police in 1993.
Being an avid Land Rover fan, he likes nothing more than to get out into the stores and get his hands on the shipments of rare parts coming in. Duncanís knowledge of Land Rovers and their parts is vast and often bordering on a little creepy!
Sandy also has a passion for Land Rovers which she discovered when she served with the British Army; it is whilst serving she met Duncan. Sandy married Duncan in 1986, then she committed herself to being involved with Land Rovers for better or worse in sickness and in health. We would say wealth, but she's still waiting for that part. Sandy helps Duncan plan the future for the business, but her main role is to keep Duncan in check and stop him buying too many dusty parts from Land Rover dealerships having a clear-out!
Kerrie is responsible for the day-to-day operations of the business, making sure that everything runs smoothly and the magic keeps happening. We've also made her "person in charge of filtering out Duncan's more 'interesting' ideas", but this doesn't fit on her business card so we stuck with General Manager.
Diane (Di) is Kerrie's second-in-command, and is specifically in charge of the counter and van sales. Di has a wealth of experience, having worked with Duncan many (many) years ago in a previous business. Since then, she has discovered new reserves of tolerance and patience, so was able to return to working with Duncan at Britcar. If you're a local trade customer, you'll probably get a visit from Di at some point (in a nice way).
Adam has the responsibility of looking after the team that picks and packs the orders and ensuring that the warehouse is kept tidy and in good shape. Adam actually left Britcar for a while to explore new horizons and expand his career. He soon realised his terrible mistake and came straight back again. After an appropriate time as the 'new guy' again, Adam was made responsible for the warehouse operations.
Systems & eCommerce Manager
Craig joined Britcar full-time in mid-2014 after 5 years of providing part-time IT support. He is an unashamed computer geek (and a petrolhead), so is delighted to have a job that combines his two favourite things! Craig can often be found helping various people with printer and computer problems, always following the tech support mantra "turn it off and on again". People are always amazed that this actually works.
If your order doesn't fit into one of our normal courier services, then Megan will be the one performing the behind-the-scenes magic that gets you the best shipping quote, and arranges dispatch. Calling on a wide range of logistics options, Megan can arrange for the smallest ECU to be fast-tracked to Australia, or a 3-pallet order delivered safely to Uzbekistan.
Trade accounts / Channel sales
Having started with Britcar as one of the packing team, Sean has moved up to managing our bigger trade accounts. He is also responsible for getting excess or special stock listed on eBay and Amazon at bargain prices (so keep an eye out for fantastic offers). Sean also helps to cover the phones for sales and support when we're busy.
Customer Support / Sales
Oli is our sales and customer support man; if you call or email you'll probably be dealing with him. Oli has been supporting customers at Britcar for a long time, but still gets the odd question here and there that he's never had before (please don't take that as a challenge).
Jim started with us in the July of 2010 in the packing department, and now looks after the trade counter and van delivery service with Di. Jim has an (un)healthy obsession with all things Land Rover; if left un-checked he could talk to customers for a short age about their vehicles. Jim owns a 1965 series 2a which he had as his first car which he used as his daily commute before upgrading it to a Defender 110 station wagon which he hopes to explore Africa in one day (if it doesn't explode first). Jim is actually Ben, but we decided to call him Jim/Jimmy when he joined because we already had a Ben. This has persisted for so long, he almost has a split personality.
John, Scott, Reese and Keiron
Packing and Dispatch Team
These guys are responsible for most of the orders getting picked from stock and packed up. Their goal is to get your orders to you as quickly and efficiently as possible and in good condition. These three are so good, when it's busy the packing department disappears in a whirlwind of packing tape, knives, cardboard, and packing stuff.