We’ve had a letter from Land Rover explaining some changes to the old unit return policy; this policy covers old parts being returned for a surcharge refund.
Land Rover are imposing some rather strict rules for the returning parts, some of which may be difficult to meet if you’re not doing the work on the vehicle yourself.
Here is the updated list of requirements:
- All return units must be returned in the original packaging.
- All original packaging must be clean and untorn with none of the labels defaced.
- All return items must be drained and thoroughly cleaned with a non-abrasive cleaner (no sand or bead blasting).
- Items with fire damage will not be accepted.
- Items with cracks and holes to the casing will not be accepted.
- Radio / CD / Satnav head units must not have cracked screens or missing buttons.
- Any damage to nozzles or electrical connectors will not be accepted.
- Any blanking plugs or protective covers must be transferred to the old unit.
These new rules are now in force at Land Rover – if the returning item does not meet the criteria, they will not issue a refund.
We would recommend that you make sure your mechanic or workshop is aware of the new rules before starting work to remove the old unit – this may help to reduce the risk of damage to the old unit or packaging as it’s removed.